• Choose Your 24/7 Support

    Your questions and tech problems are in great hands with us. Choose the right plans to give you unlimited access to online, phone, and email from expertly trained COBAN tech support.
    Feature Mission Critical SupportPremier Body Worn Camera Support
    (Requires Mission Critcal Support)
    Premier In-Car Camera Support
    (Requires Mission Critcal Support)
    Hours of Operation [1]24 Hours/Day
    7 Days/Week 
    365 Days/Year
    24 Hours/Day
    7 Days/Week 
    365 Days/Year
    24 Hours/Day
    7 Days/Week 
    365 Days/Year
    Length of Service 1, 3, or 5 Years3 or 5 Years3 or 5 Years
    Software Updates [2] Yes Yes Yes
    Products Supported [3] DVMS, COBAN Command Center ECHO EDGE, FUSION, TITAN M7
    Method of Access Telephone/Web Telephone/Web Telephone/Web
    Response Method Telephone/Email Telephone/Email Telephone/Email
    Remote Support Yes Yes Yes
    Access to COBAN Customer Forums and Knowledge Base Yes Yes Yes
    Number of Severity 1 Support Requests [4] 6 6 6
    Target Response Times 
    Critical (Severity 1) 
    Major (Severity 2) 
    Minor (Severity 3) 
    Cosmetic (Severity 4)
    4 hours or less: 24x7
    4 business hours
    8 business hours 
    16 business hours
    4 hours or less: 24x7
    4 hours or less: 24x7
    8 business hours 
    16 business hours
    4 hours or less: 24x7
    4 hours or less: 24x7
    8 business hours 
    16 business hours
    Business Hours 
    North America 
    Monday - Friday 
    8 a.m. to 6 p.m. CST (Central time zone) 
    Monday - Friday 
    8 a.m. to 6 p.m. CST (Central time zone) 
    Monday - Friday 
    8 a.m. to 6 p.m. CST (Central time zone) 
    Option Price call for pricing call for pricing call for pricing

    1.) Hours of operation for COBAN products are Monday – Friday, 8 a.m. to 6 p.m. CST. Severity 1 and 2 issues are responded to 24x7.
    2.) Software updates will be scheduled for normal business hours unless deemed necessary by COBAN support personnel. Requires current status with software maintenance contract.
    3.) Requires current status with hardware warranty and software maintenance and 24/7 Production Support contract.



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