Operations Research Analyst
Job Duties
- Analyze & research operation issues for new product & process improvement
- Provide advice on specifications of product and process re-design to management
Qualifications
- Master in CS or MIS or Bachelor in Computer Science
- +5 years experience as system analyst.
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Software QA Engineer
Job Duties
- Test in-car and back-end software
- Write and maintain version documents and software manuals
- Assist in software version control
- Level-III tech support on software
Qualifications
- Qualified individual should be a team player
- 2 to 3 years programming and/or database experience
- Excellent verbal and written communication skills in English
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Software Developer
Job Duties
- NET development
- Database development
- DirectX development
Qualifications
- .NET experience - 1 year
- DirectX experience - 1 year
- Object-oriented design programming experience - 2 year
- MS SQL experience - 2 year
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IT Field Service Technician
Job Duties
- Maintain professional and friendly relationships with customers
- Organization and execution of project deployment as an on-site assistant project manager
- Install and deploy server and back-end solutions in a Windows environment
- Train IT professionals in solution architecture, management, and troubleshooting
- Train end-users in custom application use
- Issue and provide general technical support and RMA tickets
- Follow up with deployments and handle post-deployment issues
- Contribute to team effort by accomplishing relevant tasks as needed
Qualifications
- 3+ Years technical support experience in a software/hardware support environment
- Proficiency in a Windows (OS, networking) environment
- Strong SQL server experience
- Strong tape library experience
- Strong IT background
- Familiarity with wireless and wired networking
- Familiarity with mobile electronics (automotive) is a plus
- Strong leadership skills, as well as teamwork skills
- Ability and desire to resolve issues in a timely, accurate, and thorough manner
- Strong verbal and written communication skills
- Able to travel on a weekly basis
- Ability to handle multiple tasks
- Excellent organizational skills
- Works well under pressure
- Strong adaptive skills, and the ability and desire to keep up with the latest new technologies
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Technical Support Specialist
Job Duties
- Provide customer service support and assistance to clients
- Communicate with clients using phone and email correspondence to resolve issues
- Field customer questions about general functionality and usage of the software systems
- Provide one-on-one demonstrations and training for systems to clients over the phone or web
- Provide general correspondence
- Issue RMA tickets
- Follow up with post technical support tickets
- Assist, organize, maintain, and update necessary documents and in-house programs for technical support department
- Contribute to team effort by accomplishing related tasks as needed
Qualifications
- 3+ Years of call center/technical support experience in a software/hardware support environment
- SQL server experience
- Tape library experience
- Strong IT background
- Proficiency in a Windows environment
- Strong interpersonal skills and the ability to work in a team environment
- Ability and desire to resolve customer issues in a timely, accurate, and thorough manner
- Strong verbal and written communication skills
- Ability to handle multiple tasks
- Excellent organizational skills
- Works well under pressure
- Quick learner
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