video redaction software

Choose Your 24/7 Support

Your questions and tech problems are in great hands with us. Choose the right plans to give you unlimited access to online, phone, and email from expertly trained COBAN tech support.
Feature Mission Critical Support Premier Body Worn Camera Support
(Requires Mission Critcal Support)
Premier In-Car Camera Support
(Requires Mission Critcal Support)
Hours of Operation [1] 24 Hours/Day
7 Days/Week 
365 Days/Year
24 Hours/Day
7 Days/Week 
365 Days/Year
24 Hours/Day
7 Days/Week 
365 Days/Year
Length of Service 1, 3, or 5 Years 3 or 5 Years 3 or 5 Years
Software Updates [2] Yes Yes Yes
Products Supported [3] DVMS, COBAN Command Center ECHO, FOCUS X1 EDGE, FUSION, TITAN M7
Method of Access Telephone/Web Telephone/Web Telephone/Web
Response Method Telephone/Email Telephone/Email Telephone/Email
Remote Support Yes Yes Yes
Access to COBAN Customer Forums and Knowledge Base Yes Yes Yes
Number of Severity 1 Support Requests  6 6 6
Target Response Times       
Critical (Severity 1) 
Major (Severity 2) 
Minor (Severity 3) 
Cosmetic (Severity 4)
4 hours or less: 24x7
4 business hours
8 business hours 
16 business hours
4 hours or less: 24x7
4 hours or less: 24x7
8 business hours 
16 business hours
4 hours or less: 24x7
4 hours or less: 24x7
8 business hours 
16 business hours
Business Hours 
North America 
Monday - Friday 
8 a.m. to 6 p.m. CST (Central time zone) 
Monday - Friday 
8 a.m. to 6 p.m. CST (Central time zone) 
Monday - Friday 
8 a.m. to 6 p.m. CST (Central time zone) 
Option Price call for pricing call for pricing call for pricing

1.) Hours of operation for COBAN products are Monday – Friday, 8 a.m. to 6 p.m. CST. Severity 1 and 2 issues are responded to 24x7.
2.) Software updates will be scheduled for normal business hours unless deemed necessary by COBAN support personnel. Requires current status with software maintenance contract.
3.) Requires current status with hardware warranty and software maintenance and 24/7 Production Support contract.