COBAN Technologies is a leading provider of body worn cameras and in-car video solutions. Our products are used by several of the largest police agencies in the country. We capture, transfer, store and manage petabytes of video evidence utilizing the latest technologies, including wearables, Internet of Things ( IoT ), cloud SaaS, storage area networks, mobile applications, IP video, and video streaming.
We continue to research and develop new ways to aid law enforcement agencies capture, transfer, manage and store evidence through superior technologies and services.
Inside Sales Representative will be responsible for making outbound calls and receiving inbound calls from different lead generating sources. This will involve initiating a conversation with a prospect, asking questions to uncover their needs, and booking appointments with them for our Regional Sales Managers. If you are ambitious and looking to grow your career with a company that rewards employees for hard work and success, this Inside Sales Representative position is the ideal opportunity for you.
Monitor, qualify, and manage leads
Undertake additional lead/account research
Self-generated lead research and outbound prospecting
Customer Maintenance: Pro-actively calling customers to offer additional services or products and checking status of existing equipment and services
Generate direct sales by utilizing phone, internet, and PowerPoint product demonstrations
Position COBAN’s solutions as a strategic advantage to our customers’ long term needs
Develop and maintain exceptional consultative relationships with existing customers and prospects
Establish and expand relationships with key decision makers within each customer, prospect, and territory
Use phone and email to generate, complete, and follow-up on business and orders
Collaborate with Regional Sales Manager to manage assigned territory
Reside in the Houston Metro area is required
Four Year College Degree is preferred
Four (4) years inside sales experience or customer service background is highly desired
Experience with contact management software is a plus; willingness to learn is required
Solution sales experience preferred
Strong organization/time management skills, with an ability to cope with a fluctuating workload are required
Ability to adapt quickly to new and varied job tasks in a fast paced environment is required
Incredible attention to detail, to ensure accurate use of internal systems and processing of information is required
A proven track record in a role supporting sales and/or marketing teams is preferred
Strong interpersonal skills (verbal communication and presentation skills) are required
Ability to close sales and overcome customer objections are required
General understanding of Microsoft Products and computer skills are required
Ability to work in a teaming arrangement with shared goals is required
Understanding of public safety budgeting process and sales cycles is highly desired
Ability to execute web based marketing programs is required
Strong record keeping with timely follow-up and reporting is required
Must be a self-starter
Ability to travel (up to 25%) is highly desired
** Due to the nature of our business with Public Safety and Law Enforcement, criminal background checks will be performed, in addition to basic credit checks and drug test, to determine eligibility for employment.
Apply HereResponsible for all sales activities, from lead generation through close, in an assigned territory while working with the assigned Inside Sales Representative; Develops and implements agreed upon Marketing Plan which will meet both personal and business goals of expanding customer base in the marketing area. The RSM works within the sales and support teams for the achievement of customer satisfaction, revenue generation, and long-term account goals in line with company vision and values.
Maintains and expands customer base; building and maintaining rapport with key customers; identifying new customer opportunities.
Recommends product lines by identifying new product opportunities, and/or product, packaging, and service changes; surveying consumer needs and trends; tracking competitors.
Maintains professional and technical knowledge by attending educational workshops; reviewing professional publications; establishing personal networks; participating in professional societies.
Planning and implementing a competitive strategy to bring about a substantial growth in the assigned territory
Demonstrates technical selling skills and product knowledge that allows the RSM to give effective presentations.
Accomplishes sales and organization mission by completing related results as needed.
Build trust, value others, communicate effectively, drive execution, foster innovation, focus on the customer, collaborate with others, solve problems creatively and demonstrate high integrity.
Maintain professional internal and external relationships that meet company core values.
Proactively establish and maintain effective working team relationships with all support departments.
Services existing accounts, obtains orders, and establishes new accounts by planning and organizing daily work schedule to call on existing or potential sales outlets and other trade factors.
Adjust content of sales presentations by studying the type of sales outlet or trade factor.
Keeps management informed by submitting activity and results reports, such as daily call reports, weekly work plans, and monthly and annual territory analyses.
Monitors competition by gathering current marketplace information on pricing, products, new products, delivery schedules, merchandising techniques, etc.
Recommends changes in products, service, and policy by evaluating results and competitive developments.
Resolves customer complaints by investigating problems; developing solutions; preparing reports; making recommendations to management.
Must reside within the assigned territory
Four Year College Degree is preferred
Four (4) years sales experience or customer service background is preferred
Experience with contact management software is a plus; willingness to learn is required
Strong organization/time management skills, with an ability to cope with a fluctuating workload are required
Strong analytical and judgment skills are required
Ability to adapt quickly to new and varied job tasks in a fast paced environment is required
Incredible attention to detail, to ensure accurate use of internal systems and processing of information is required
Strong interpersonal skills (verbal communication and presentation skills) are required
General understanding of Microsoft Products and computer skills are required
Ability to work in a teaming arrangement with shared goals is required
Understanding of public safety budgeting process and sales cycles is preferred
Ability to execute web based marketing programs is required
Motivation for sales and performance management is required
Must be a “results driven” person
Strong negotiation and relationship building skills are required
Ability to close sales and overcome customer objections are required
Proven ability to meet sales goals is required
Strong record keeping with timely follow-up and reporting is required
Ability to travel is required
** Due to the nature of our business with Public Safety and Law Enforcement, criminal background checks will be performed, in addition to basic credit checks and drug test, to determine eligibility for employment.
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The primary duty of the Technical Support Specialist is to carefully receive, document, and analyze customer issues, using all available resources and capabilities to quickly resolve issues if possible, properly escalating the remainder, utilizing excellent customer service skills.
Provide general correspondence
Issue RMA tickets
Follow up with post technical support tickets
Assist, organize, maintain, and update necessary documents and in-house programs for technical support department
Contribute to team effort by accomplishing related tasks as needed
Experience in a Windows Server (OS, networking) environment is required
3+ year technical support experience in a software/hardware support environment is required
Network IT experience is required
Server and storage experience is required
Experience with (Cisco) wireless and wired networking is a plus
Teaching or training experience is a plus
Strong verbal and written communication skills are required
Ability to periodically travel to domestic customer sites is preferred
** Due to the nature of our business with Public Safety and Law Enforcement, criminal background checks will be performed, in addition to basic credit checks and drug test, to determine eligibility for employment.
Apply HereThe primary function of the Field Service Engineer II is to provide design, implementation, and support to enterprise customers, as well as deploy new products and software for customer acceptance. This role will be heavily involved with systems design and integration with existing customer infrastructure and software.
Provide pre-sales and post-sales design support for the Software, IT, and Product teams at COBAN
Provide installation services for in-car computing equipment, IP networks, Microsoft-based workstations and servers
Train customer IT staff on operations, maintenance, and troubleshooting
Train customer end-users in basic operation of video recording equipment and management software
Provide on-site support for customer acceptance deployment testing and validation
Work with Software QA department and create and complete test scripts for customer acceptance testing
Assist with research, development, and testing of new technologies and features.
As part of the Field Services Team, maintain professional and friendly relationships with customers
Issue and provide general technical support and RMA tickets
Generate documentation and knowledge transfer to other departments for relevant information
Contribute to team effort by accomplishing relevant tasks as needed
Associate’s Degree in Information Technology (or equivalent experience) is required
MCSA Certification (Windows Server) or equivalent work experience is required
Proficiency in network implementation and design, such as sub netting and DHCP, setup/maintenance
Proficiency in Microsoft Administration tools, like Active Directory and DNS
Familiarity with Basic SQL Database manipulation skills like queries, reports, and troubleshooting
Familiarity and experience with industry accepted redundancy and backup solutions, utilized for site recovery, data replication, and data migration
CCNP Certification (Routing + Switching, Wireless, or Security) or equivalent work experience is required
Proficiency in Layer 2/3 Networking, including VLANs and Routing
Proficiency in wireless design, implementation, and support of autonomous and CAPWAP-based access points
Proficiency and prior experience in 802.11 site design, including heat-mapping and spectrum analysis
Familiarity with common network tools, including Cat5 testers, network sniffers (such as Wireshark)
3+ years IT support experience in a software/hardware support environment is preferred
Software QA experience is a preferred
Familiarity with 12V automotive electronics (such as car stereos, alarm systems, etc.) is a plus
Familiarity with digital video, including transcoding and redaction is a plus
Familiarity with Cloud computing and storage (AWS or Azure) is a plus
Strong verbal and written communication skills are required
Proficiency in documentation, utilizing tools such as Visio, Excel, and PowerPoint is required
Able to travel domestically on a Monday – Friday basis (typically 50% travel) is required
** Due to the nature of our business with Public Safety and Law Enforcement, criminal background checks will be performed, in addition to basic credit checks and drug test, to determine eligibility for Employment.
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COBAN is looking for an experienced C# Software Engineer to join our team. The Full Stack.Net Software Engineer designs, modifies, develops, writes, and implements software programming applications. They will participate in the testing process through test review and analysis, test witnessing, and certification of software.
** Due to the nature of our business with Public Safety and Law Enforcement, criminal background checks will be performed, in addition to basic credit checks and drug test, to determine eligibility for employment.
Designs, modifies, develops, writes, and implements software programming applications. Participates in the testing process through test review and analysis, test witnessing and certification of software. Requires a bachelor's degree in a related area and 3 to 5+ years of experience in the field or in a related area.
Code, test, and troubleshoot programs using C#
Write and maintain programming/supporting documentation
Bachelor’s Degree in Computer Science or equivalent is required
5+ years of experience is required
Organization and time management skills, with an ability to cope with a fluctuating workload is required
Ability to adapt quickly to new and varied job tasks in a fast paced environment is required
General understanding of Microsoft products and computer skills are required
5+ years of VB6 software development required
5+ years of MS SQL Server 2008 or later required
** Due to the nature of our business with Public Safety and Law Enforcement, criminal background checks will be performed, in addition to basic credit checks and drug test, to determine eligibility for employment.
We are working on very cool new products and technologies and are looking to find an energetic Solution Architect/Technical Sales who can support COBAN’s national sales organization by providing product strategy solutions for customers and new prospects. The Solution Architect/Technical Sales will engage customers as part of an account management team. The Solution Architect’s role on the account team is to provide strategic and technical direction regarding the placement of new video IoT hardware and software products and services. The ideal candidate has a solid track record of accomplishment in either sales engineering or product management within a technology manufacturing or SaaS company. This person will report to the Vice President of Sales and Marketing.
Frequently engage with customers in-the-field to understand their needs, create a feasible solution and position COBAN to close the business.
Analyze the business opportunities and work with the Product Management and Sales teams to ideate on new product concepts with customers.
Identify customer product requirements.
Present product roadmaps to prospects.
Evaluate the customer’s buying cycle from conception to launch including: ideation, business case, specification, prioritization, solution design, implementation, and support.
Design and manage product Pilot process with the customer or prospect.
Work closely with product management, engineering, and software to bring the products to market, resolve bottlenecks, and address open product issues.
Work with marketing to create go-to-market plans, positioning, messaging, metrics, and all elements related to measuring sales progress.
Work with sales to help sell the product by providing subject matter expertise and demonstrations of business value to the customer.
BA/BS or MS in Computer Science or Information Technology or equivalent practical experience IP networking certifications are a plus.
Product management or technical sales experience with a focus on SaaS and/or mobile and/or video and/or other high tech products.
Outstanding written and oral communication skills.
Technical depth with software products.
Distinctive problem solving and analytical skills with the ability to evolve product strategy and tactics based on research, data and industry trends.
Experience in identifying trends and usage patterns through metrics to determine capacity and scaling of infrastructure.
Understanding of the technical architecture of complex and highly scalable web, mobile or video applications; including IP networks with 802.11 and layer 2/3 networking (a plus)
Energy, focus and passion.
Professional, trustworthy, credible.
Able to build solid relationships with others.
Organized, and able to create documentation around designs, including diagrams, wireless network site surveys and presentations.
Strategic and tactical thinker.
Willing to travel 70% of the time.
** Due to the nature of our business with Public Safety and Law Enforcement, criminal background checks will be performed, in addition to basic credit checks and drug test, to determine eligibility for employment.
We are expanding on a next generation of products and technologies with breakout potential and are looking to find a great product manager who can help guide our product definition, development, and marketing. This person will own a product line of turnkey software products with related SaaS services with responsibility for ongoing product expansion and improvement.
The successful candidate has a solid track record of accomplishment in product management with turnkey software with a focus on security, reliability, and ease of use. The ideal candidate will also have direct experience with software technology products that applies to one or more of the following areas: management of embedded systems, in-vehicle systems, video / other sensors, as well as AI inference applications, SaaS offerings, and video analytics.
Engage frequently with customers to understand their needs and values.
In coordination with engineering leadership, engage as needed with partners to understand their capabilities and needs.
Identify, specify, document, and groom product requirements in a timely manner.
Analyze the business opportunities and new product concepts.
Create and refine product strategies to expand and improve their product line, as well as other products in the company portfolio on a project basis.
Help establish product roadmaps.
With guidance and support of the Director of Product Management, be the product line owner:
BA/BS in Computer Science, Design (UX), Business, or related technical field or equivalent practical experience.
Product management or product design experience with a focus on turnkey software, SaaS, and/or video-centric and/or other high-tech products.
Experience with either software or electronic hardware products used as tools by end users.
Experience with Agile software development, including scrum processes, user stories, and other Agile related processes and techniques.
Distinctive problem solving and analytical skills with the ability to evolve product strategy and tactics based on research, data and industry trends.
Understanding of the technical architecture of complex and highly scalable web, mobile or video applications (a plus).
Previous experience with software development, especially in an Agile environment (a plus), with preference given to those with direct experience with Jira and Confluence.
Demonstrated desire to take ownership of and ability to work an assignment or issue to completion, not just the next step, while being supported within an integrated team.
Trustworthy, Professional, Credible.
Effective written and oral communication skills.
Energy, focus and passion.
Able to build solid relationships with others.
** Due to the nature of our business with Public Safety and Law Enforcement, criminal background checks will be performed, in addition to basic credit checks and drug test, to determine eligibility for employment.
COBAN is looking for an experienced QA Lead to join our team. The Production QA Lead will be responsible to drive quality assurance (QA) and production efforts within Operations team.
Drive quality assurance (QA) and testing efforts within Operation team.
Analyze and assess current QA and testing processes, practices and procedures.
Develop, document and implement incoming quality inspection procedures.
Maintain and analyze testing activities and test results.
Lead team to fulfill sales order and maintain order configuration information.
Maintain Windows based Ghost image for legacy products.
Define quality metrics and targets for assessment, measurement and continuous improvement of QA and testing effectiveness.
Improve the efficiency, effectiveness of quality assurance practices and testing activities through the identification and implementation of automated testing tools and procedures.
Maintain QA and Production related documents and work instructions.
Enter and upload data into ERP system.
Document, report, and troubleshoot non-conformances and work with Engineering team to resolve issue.
Provide internal hardware and software training on product feature and functionality.
Work as a hands on member of the QA team.
Bachelor's degree in computer science or related technical discipline.
3+ years experience managing an organization's quality assurance practice.
3+ years experience managing or participating in an organization's operation, production, and logistic.
2+ years experience in automation testing and tools.
Experience with non-conformance root cause analysis and create trend chart.
Experience with CAPA, 8D quality improvement process and other quality tools.
Understanding of QA and testing processes, procedures and tools.
Extensive experience planning, executing and managing integration, system, regression and user acceptance testing.
Ability to manage concurrent projects, activities and tasks under time constraints.
Experience with both Microsoft and Linux operating system.
Experience with hardware performance testing, reporting and monitoring.
Exceptional communication, teamwork and influencing skills that foster a collaborative and continuous improvement environment.
** Due to the nature of our business with Public Safety and Law Enforcement, criminal background checks will be performed, in addition to basic credit checks and drug test, to determine eligibility for employment.
