COBAN Technologies is a leading provider of body worn cameras and in-car video solutions. Our products are used by several of the largest police agencies in the country. We capture, transfer, store and manage petabytes of video evidence utilizing the latest technologies, including wearables, Internet of Things ( IoT ), cloud SaaS, storage area networks, mobile applications, IP video, and video streaming.
We continue to research and develop new ways to aid law enforcement agencies capture, transfer, manage and store evidence through superior technologies and services.
Inside Sales Representative will be responsible for making outbound calls and receiving inbound calls from different lead generating sources. This will involve initiating a conversation with a prospect, asking questions to uncover their needs, and booking appointments with them for our Regional Sales Managers. If you are ambitious and looking to grow your career with a company that rewards employees for hard work and success, this Inside Sales Representative position is the ideal opportunity for you.
Monitor, qualify, and manage leads
Undertake additional lead/account research
Self-generated lead research and outbound prospecting
Customer Maintenance: Pro-actively calling customers to offer additional services or products and checking status of existing equipment and services
Generate direct sales by utilizing phone, internet, and PowerPoint product demonstrations
Position COBAN’s solutions as a strategic advantage to our customers’ long term needs
Develop and maintain exceptional consultative relationships with existing customers and prospects
Establish and expand relationships with key decision makers within each customer, prospect, and territory
Use phone and email to generate, complete, and follow-up on business and orders
Collaborate with Regional Sales Manager to manage assigned territory
Reside in the Houston Metro area is required
Four Year College Degree is preferred
Four (4) years inside sales experience or customer service background is highly desired
Experience with contact management software is a plus; willingness to learn is required
Solution sales experience preferred
Strong organization/time management skills, with an ability to cope with a fluctuating workload are required
Ability to adapt quickly to new and varied job tasks in a fast paced environment is required
Incredible attention to detail, to ensure accurate use of internal systems and processing of information is required
A proven track record in a role supporting sales and/or marketing teams is preferred
Strong interpersonal skills (verbal communication and presentation skills) are required
Ability to close sales and overcome customer objections are required
General understanding of Microsoft Products and computer skills are required
Ability to work in a teaming arrangement with shared goals is required
Understanding of public safety budgeting process and sales cycles is highly desired
Ability to execute web based marketing programs is required
Strong record keeping with timely follow-up and reporting is required
Must be a self-starter
Ability to travel (up to 25%) is highly desired
** Due to the nature of our business with Public Safety and Law Enforcement, criminal background checks will be performed, in addition to basic credit checks and drug test, to determine eligibility for employment.
Apply HereResponsible for all sales activities, from lead generation through close, in an assigned territory while working with the assigned Inside Sales Representative; Develops and implements agreed upon Marketing Plan which will meet both personal and business goals of expanding customer base in the marketing area. The RSM works within the sales and support teams for the achievement of customer satisfaction, revenue generation, and long-term account goals in line with company vision and values.
Maintains and expands customer base; building and maintaining rapport with key customers; identifying new customer opportunities.
Recommends product lines by identifying new product opportunities, and/or product, packaging, and service changes; surveying consumer needs and trends; tracking competitors.
Maintains professional and technical knowledge by attending educational workshops; reviewing professional publications; establishing personal networks; participating in professional societies.
Planning and implementing a competitive strategy to bring about a substantial growth in the assigned territory
Demonstrates technical selling skills and product knowledge that allows the RSM to give effective presentations.
Accomplishes sales and organization mission by completing related results as needed.
Build trust, value others, communicate effectively, drive execution, foster innovation, focus on the customer, collaborate with others, solve problems creatively and demonstrate high integrity.
Maintain professional internal and external relationships that meet company core values.
Proactively establish and maintain effective working team relationships with all support departments.
Services existing accounts, obtains orders, and establishes new accounts by planning and organizing daily work schedule to call on existing or potential sales outlets and other trade factors.
Adjust content of sales presentations by studying the type of sales outlet or trade factor.
Keeps management informed by submitting activity and results reports, such as daily call reports, weekly work plans, and monthly and annual territory analyses.
Monitors competition by gathering current marketplace information on pricing, products, new products, delivery schedules, merchandising techniques, etc.
Recommends changes in products, service, and policy by evaluating results and competitive developments.
Resolves customer complaints by investigating problems; developing solutions; preparing reports; making recommendations to management.
Must reside within the assigned territory
Four Year College Degree is preferred
Four (4) years sales experience or customer service background is preferred
Experience with contact management software is a plus; willingness to learn is required
Strong organization/time management skills, with an ability to cope with a fluctuating workload are required
Strong analytical and judgment skills are required
Ability to adapt quickly to new and varied job tasks in a fast paced environment is required
Incredible attention to detail, to ensure accurate use of internal systems and processing of information is required
Strong interpersonal skills (verbal communication and presentation skills) are required
General understanding of Microsoft Products and computer skills are required
Ability to work in a teaming arrangement with shared goals is required
Understanding of public safety budgeting process and sales cycles is preferred
Ability to execute web based marketing programs is required
Motivation for sales and performance management is required
Must be a “results driven” person
Strong negotiation and relationship building skills are required
Ability to close sales and overcome customer objections are required
Proven ability to meet sales goals is required
Strong record keeping with timely follow-up and reporting is required
Ability to travel is required
** Due to the nature of our business with Public Safety and Law Enforcement, criminal background checks will be performed, in addition to basic credit checks and drug test, to determine eligibility for employment.
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The primary duty of the Technical Support Specialist is to carefully receive, document, and analyze customer issues, using all available resources and capabilities to quickly resolve issues if possible, properly escalating the remainder, utilizing excellent customer service skills.
Provide general correspondence
Issue RMA tickets
Follow up with post technical support tickets
Assist, organize, maintain, and update necessary documents and in-house programs for technical support department
Contribute to team effort by accomplishing related tasks as needed
Experience in a Windows Server (OS, networking) environment is required
3+ year technical support experience in a software/hardware support environment is required
Network IT experience is required
Server and storage experience is required
Experience with (Cisco) wireless and wired networking is a plus
Teaching or training experience is a plus
Strong verbal and written communication skills are required
Ability to periodically travel to domestic customer sites is preferred
** Due to the nature of our business with Public Safety and Law Enforcement, criminal background checks will be performed, in addition to basic credit checks and drug test, to determine eligibility for employment.
Apply HereThe primary function of the Field Service Engineer II is to provide design, implementation, and support to enterprise customers, as well as deploy new products and software for customer acceptance. This role will be heavily involved with systems design and integration with existing customer infrastructure and software.
Provide pre-sales and post-sales design support for the Software, IT, and Product teams at COBAN
Provide installation services for in-car computing equipment, IP networks, Microsoft-based workstations and servers
Train customer IT staff on operations, maintenance, and troubleshooting
Train customer end-users in basic operation of video recording equipment and management software
Provide on-site support for customer acceptance deployment testing and validation
Work with Software QA department and create and complete test scripts for customer acceptance testing
Assist with research, development, and testing of new technologies and features.
As part of the Field Services Team, maintain professional and friendly relationships with customers
Issue and provide general technical support and RMA tickets
Generate documentation and knowledge transfer to other departments for relevant information
Contribute to team effort by accomplishing relevant tasks as needed
Associate’s Degree in Information Technology (or equivalent experience) is required
MCSA Certification (Windows Server) or equivalent work experience is required
Proficiency in network implementation and design, such as sub netting and DHCP, setup/maintenance
Proficiency in Microsoft Administration tools, like Active Directory and DNS
Familiarity with Basic SQL Database manipulation skills like queries, reports, and troubleshooting
Familiarity and experience with industry accepted redundancy and backup solutions, utilized for site recovery, data replication, and data migration
CCNP Certification (Routing + Switching, Wireless, or Security) or equivalent work experience is required
Proficiency in Layer 2/3 Networking, including VLANs and Routing
Proficiency in wireless design, implementation, and support of autonomous and CAPWAP-based access points
Proficiency and prior experience in 802.11 site design, including heat-mapping and spectrum analysis
Familiarity with common network tools, including Cat5 testers, network sniffers (such as Wireshark)
3+ years IT support experience in a software/hardware support environment is preferred
Software QA experience is a preferred
Familiarity with 12V automotive electronics (such as car stereos, alarm systems, etc.) is a plus
Familiarity with digital video, including transcoding and redaction is a plus
Familiarity with Cloud computing and storage (AWS or Azure) is a plus
Strong verbal and written communication skills are required
Proficiency in documentation, utilizing tools such as Visio, Excel, and PowerPoint is required
Able to travel domestically on a Monday – Friday basis (typically 50% travel) is required
** Due to the nature of our business with Public Safety and Law Enforcement, criminal background checks will be performed, in addition to basic credit checks and drug test, to determine eligibility for Employment.
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COBAN is looking for an experienced C# Software Engineer to join our team. The Full Stack.Net Software Engineer designs, modifies, develops, writes, and implements software programming applications. They will participate in the testing process through test review and analysis, test witnessing, and certification of software.
** Due to the nature of our business with Public Safety and Law Enforcement, criminal background checks will be performed, in addition to basic credit checks and drug test, to determine eligibility for employment.
COBAN is looking for an experienced Software QA candidate to join our team. The Software QA candidate will be responsible to drive quality assurance (QA) and testing efforts within our Engineering team.
Drive quality assurance (QA) and testing efforts within the Engineering team.
Analyze and assess current QA and testing processes, practices, and procedures.
Collaborate with Company leadership to define and execute QA roadmaps and strategies.
Develop, document, and implement best practices, processes, operational activities, and procedures.
Establish and implement standards for documenting and communicating QA activities, testing activities, and test results.
Ensure measurable improvement of software quality by identifying, developing, and implementing innovative QA capabilities, strategies, approaches, and services.
Define quality metrics and targets for assessment, measurement, and continuous improvement of QA and testing effectiveness.
Define, implement, and manage a quality assurance and testing framework.
Improve the efficiency, effectiveness, and speed of quality assurance practices and testing activities through the identification and implementation of automated testing tools and procedures.
Partner with project managers, development managers, project members, operations, and support resources to plan, coordinate, execute, and report QA and testing activities associated with software development projects, enhancements, and production support.
Initiate, plan, execute, manage, and complete QA activities related to complex application and system implementation projects.
Provide testing estimates for resourcing, levels of effort, and timelines.
Coordinate and manage holistic testing efforts for multiple projects and software releases, including integration, system, regression, performance, and user-acceptance testing.
Create and maintain test strategies, plans, scenarios, and cases.
Lead and manage test schedules, test environment management, and configuration requirements.
Establish and administer entry/exit criteria associated with promoting code through testing and production environments.
Define and implement test data management practices, procedures, and tooling.
Provide input on go/no-go decisions for production releases.
Work as a hands on member of the QA team.
Bachelor's degree in computer science or related technical discipline.
Development background a must.
10+ years IT experience with significant experience in software development and quality assurance.
3+ years experience managing an organization's QA practice and/or department.
2+ years experience in automation testing and tools.
Experience with both traditional Waterfall software development processes and Agile/Lean methodologies.
Understanding of QA and testing processes, procedures, and tools.
Understanding and experience with test automation frameworks, DevOps techniques, and tools.
Extensive experience planning, executing, and managing integration, system, regression, and user acceptance testing.
Extensive experience associated with establishing and managing test environment structures, tools, and release management processes.
Ability to manage concurrent projects, activities, and tasks under time constraints.
Experience with a variety of technologies, platforms, and development languages (AS400, Java, .NET, etc.).
Experience with performance and load testing, reporting, and monitoring.
Exceptional communication, teamwork, and influencing skills that foster a collaborative and continuous improvement environment.
** Due to the nature of our business with Public Safety and Law Enforcement, criminal background checks will be performed, in addition to basic credit checks and drug test, to determine eligibility for employment.
The primary function of the Quality Assurance Specialist is to serve as a specialist in product inspection as well as provide root cause analysis of defective components and plans to improve product quality.
Create and maintain quality related documents including test plan, SOP, quality test report, issue tracker, and fail rate report.
Implement quality procedure to improve and maintain product quality and stability.
Follow testing procedure to perform product quality inspection.
Report and maintain hardware/software quality issues.
Troubleshoot quality issues and provide analysis report.
Work with vendor to resolve quality issues.
Create and maintain automation process for quality function.
Setup and configure system for quality testing.
Fulfill customer work order.
Create and maintain ghost image for all product lines.
Perform quality testing for new hardware/software/firmware.
Perform IQC test for incoming products.
Perform system upgrades for customer orders.
Maintain quality function related equipment and fixture.
Assist with customer RMA repair.
2+ years quality control testing and inspection experience is required.
Familiarity with Windows Operating System (Windows XP, Win7, Win8) is required.
Familiar with Microsoft Office product (Word, Excel, PowerPoint, Visio) is required.
Ability to work under pressure is required.
Ability to work in a team environment and communicate effectively with team members is required.
Associate’s degree in electronics/information technology (or equivalent experience) is required.
Experience in MS-DOS batch file or any programming language is preferred.
Experience in Symantec Ghost Solution is preferred.
Experience in Linux/Android OS is preferred.
1+ years experience in computer assembly and setup is preferred.
Experience in basic soldering is preferred.
Experience in Windows Embedded OS is a plus.
Experience in Windows OPK, Sysprep, or WinPE is a plus.
** Due to the nature of our business with Public Safety and Law Enforcement, criminal background checks will be performed, in addition to basic credit checks and drug test, to determine eligibility for employment.